Contact Support

For account, billing, partnership, or technical support inquiries, contact us anytime. A real person reads every email — we don't use chatbots for support.

What can we help with?

Pick the topic closest to your question — it pre-fills the subject line so we can route it faster.

Before you write

For faster resolution, please include:

• The email address on your Drape account
• A short description of what happened (and what you expected)
• Screenshots or the specific outfit ID if it's a generation issue
• For billing: the approximate purchase date

Other channels

Refunds: See our Refund Policy for the fastest path — most refund requests are processed within 2 business days.

Privacy: Data access, correction, or deletion requests — see our Privacy Policy.

Security disclosure: Found a vulnerability? Email [email protected] with subject "Security disclosure" — we triage these within 24 hours.

Office hours

Our support team is online Monday–Friday. Weekend and holiday emails are read but responses may take a little longer.