For account, billing, partnership, or technical support inquiries, contact us anytime. A real person reads every email — we don't use chatbots for support.
What can we help with?
Pick the topic closest to your question — it pre-fills the subject line so we can route it faster.
General & account help
Login issues, profile changes, password resets, deleting your account.
Billing & refunds
Subscriptions, credit packs, invoices, refunds, plan changes.
Partnerships
Brand collaborations, affiliate program, e-commerce integrations.
Technical & API
API access, integration help, bug reports, model questions.
Before you write
For faster resolution, please include:
- The email address on your Drape account
- A short description of what happened (and what you expected)
- Screenshots or the specific outfit ID if it's a generation issue
- For billing: the approximate purchase date
Other channels
Refunds: See our Refund Policy for the fastest path — most refund requests are processed within 2 business days.
Privacy: Data access, correction, or deletion requests — see our Privacy Policy.
Security disclosure: Found a vulnerability? Email surygraphics360@gmail.com with subject "Security disclosure" — we triage these within 24 hours.
Office hours
Our support team is online Monday–Friday. Weekend and holiday emails are read but responses may take a little longer.
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